Fill out our Contact form here. Our team will reply as soon as we can.

bambuearth

<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0" id="isPasted"><li data-stringify-indent="0" data-stringify-border="0">Double-check your address before submitting your order - we have very limited opportunity to change an address once the order is processed due to our quick fulfillment speed.</li><li data-stringify-indent="0" data-stringify-border="0">If you&#x2019;ve moved recently, update your shipping information in Shop Pay or your saved browser profiles and third party payment apps.</li><li data-stringify-indent="0" data-stringify-border="0">Add delivery notes (if available) or use USPS Informed Delivery to monitor incoming packages.</li><li data-stringify-indent="0" data-stringify-border="0">Include PO Box details in the first line of the address if street delivery is unavailable in your area.</li></ul>Still have questions? &#xA0;Feel free to reach out to our customer support team at [hello@bambuearth.com]&#x2014;we&#x2019;re happy to help!

Still have questions? Feel free to reach out to our customer support team at [hello@bambuearth.com]—we’re happy to help!

Tips to Avoid Shipping Issues

Shipping

How long does it take to process and ship my order?

What shipping carriers do you use?

How can I track my order?

My tracking says “Delivered,” but I didn’t receive my package. What should I do?

My address includes a PO Box. Why did my order ship to a street address instead?

Can you ship to a PO Box?

USPS returned my package to sender. What now?

Why was my address “corrected” or changed?

My package is lost. What happens next?

My order arrived damaged. What should I do?

How are your products different from other products I've tried?

Are your products vegan?

Do your products contain gluten, soy, or oats?

Do you test on animals?

Are your products safe to use during pregnancy and nursing/breastfeeding?

When do my products expire?

How can I store my unused products?

Can you guarantee results?

Do any of your products contain SPF?

Are your products for men

What if I have an allergy to an ingredient?

What are the ingredients in your products?

How do I use each product?

What does each product do for your skin

What sizes are the products

No spray option for the Rosewater Cleanser and Rosemary Toner?

Product Information

What is patch testing? How do I patch test?

Why is my skin breaking out more in places than I normally would? Is this called purging?

The product leaves my skin too oily, what can I change, or why is this happening?

Are your products safe for sensitive skin?

Loose Skin Recommendation

Skin Questions

What brand of essential oils do you use?

Are essential oils bad to put on your skin?

Essential Oils

Which dry shampoo color is right for me?

What makes your dry shampoos different from other brands?

Dry Shampoo

What is your Refund Policy?

Refunds

Subscription Questions

How do I place a new subscription order?

Where can I locate my subscriptions? How do I log into my account and view my subscriptions?

Why are my subscriptions separated?

How do I combine all of my subscriptions to ship on the same date and in the same package?

Can I place an order and skip individual items in my subscription?

How can I change the payment method on my subscription(s)?

How do I add more products to my subscription(s)?

How do I remove product(s) from my subscription(s)?

Can I add a one-time item to my upcoming subscription renewal?

Can I cancel my subscription?

What is pausing my subscription?

I want to set up a subscription, but I am not ready for the first order of products. Can I delay the first order?

Can I change the frequency when I am having a product(s) renewed?

How do I change the shipping address on my subscription(s)?

Why can’t I subscribe to a full skincare kit?

How can I change the next order date for my subscription(s)?

Can I change my email address on my subscription(s)?

I am trying to log into my account to manage my subscription, but it says I don’t have an account. How do I log in?

Can I use a gift card on a subscription renewal order?

How do I skip an entire shipment?

What is the Membership Program?

How do I sign up for membership?

Where do I locate my membership account?

I am trying to log into my account to manage my membership, but it says I don’t have an account. How do I log in?

How do I use my credits?

Do my credits expire?

How often can I use my membership credits?

Does my membership credit cover shipping costs?

Can I use my membership credits for subscription orders?

How do I cancel my membership?

If I cancel my membership, what happens to my active credits?

Membership

How can I resolve an issue with my order having incorrect items or prices in the cart?

How do I cancel my subscription?

What do I do if my cart is showing empty or having errors?

Can I use my membership credits on an already placed order?

Can I cancel my order and get a refund?

Tips to Avoid Shipping IssuesUpdated 13 days ago