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Bambu Earth

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">We never test on animals, and we only work with ingredient suppliers who follow cruelty-free practices. Compassion and care are at the heart of everything we do.</span></p>

We never test on animals. Our products are leaping bunny-certified and cruelty-free!

Do you test on animals?

Product Information

How long does it take to process and ship my order?

What shipping carriers do you use?

How can I track my order?

My tracking says “Delivered,” but I didn’t receive my package. What should I do?

My address includes a PO Box. Why did my order ship to a street address instead?

Can you ship to a PO Box?

USPS returned my package to sender. What now?

Why was my address “corrected” or changed?

My package is lost. What happens next?

My order arrived damaged. What should I do?

Tips to Avoid Shipping Issues

Shipping

What brand of essential oils do you use?

Are essential oils bad to put on your skin?

Essential Oils

Subscription Questions

How do I place a new subscription order?

Where can I locate my subscriptions? How do I log into my account and view my subscriptions?

Why are my subscriptions separated?

How do I combine all of my subscriptions to ship on the same date and in the same package?

Can I place an order and skip individual items in my subscription?

How can I change the payment method on my subscription(s)?

How do I add more products to my subscription(s)?

How do I remove product(s) from my subscription(s)?

Can I add a one-time item to my upcoming subscription renewal?

Can I cancel my subscription?

What is pausing my subscription?

I want to set up a subscription, but I am not ready for the first order of products. Can I delay the first order?

Can I change the frequency when I am having a product(s) renewed?

How do I change the shipping address on my subscription(s)?

Why can’t I subscribe to a full skincare kit?

How can I change the next order date for my subscription(s)?

Can I change my email address on my subscription(s)?

I am trying to log into my account to manage my subscription, but it says I don’t have an account. How do I log in?

Can I use a gift card on a subscription renewal order?

How do I skip an entire shipment?

What Makes Bambu Earth Different?

Product Storage Tips

Are Results Guaranteed?

Do The Products Expire?

What Does Each Product Do?

Is Bambu Earth Cruelty-free?

Are The Products Organic?

Are The Products Pregnancy And Nursing/Breastfeeding Safe?

Good For Men and Children Too?

I Have A Known Ingredient Allergy - What Should I Do?

Can I See An Ingredients List?

What Are The Sizes Of The Products?

Dead Sea Mud Detoxifying Mask FAQ

What do I do if my cart is showing empty or having errors?

How can I resolve an issue with my order having incorrect items or prices in the cart?

Cart/Checkout Issues

What is the Membership Program?

How do I sign up for membership?

Where do I locate my membership account?

I am trying to log into my account to manage my membership, but it says I don’t have an account. How do I log in?

How do I use my credits?

Do my credits expire?

How often can I use my membership credits?

Does my membership credit cover shipping costs?

Can I use my membership credits for subscription orders?

How do I cancel my membership?

If I cancel my membership, what happens to my active credits?

Can I pause my membership?

Can I use my membership credits on an already placed order?

Membership

Patch Testing Tips

My skin breaking out more in places than I normally would - Is this called purging?

Is Bambu Earth Cruelty-free?Updated 13 hours ago