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Bambu Earth

If you have a known allergy, please avoid any product that contains that ingredient. All ingredients are listed on each product page&#x2014;we recommend reviewing them carefully before purchasing.If you have sensitive skin, we suggest doing a patch test before full use. Allergic reactions are rare, but every skin is unique. If irritation occurs, discontinue use.Need help? Reach out to <a data-fr-linked="true" href="mailto:hello@bambuearth.com">hello@bambuearth.com</a>&#x2014;our Support Team is happy to assist!

We recommend you do not use the products if you have a known allergy to an ingredient. If you have sensitive skin, please perform a patch test to ensure that your skin is compatible with a product before using.

All ingredient information is available on each product page for your convenience. You (the consumer) are responsible for reading each product's ingredients before purchasing and determining if the product is right for you.

Allergies to our products are not common. If you have been using a skincare line that contains synthetic ingredients before switching to our natural products, you may experience a ‘transition period’ called purging, in which the skin releases impurities that have built up from the use of these ingredients over time. These reactions are also uncommon, but if the reaction is severe, of course, please stop using the product.

If you have questions about allergies to ingredients, patch testing, or purging, see our FAQ sections on ingredients, patch testing instructions, and purging, respectively, and/or email us at support@bambuearth.com to get in contact with our esthetician!

What if I have an allergy to an ingredient?

Product Information

What Makes Bambu Earth Different?

Product Storage Tips

Are Results Guaranteed?

Do The Products Expire?

What Does Each Product Do?

Can I See An Ingredients List?

What Are The Sizes Of The Products?

I Have A Known Ingredient Allergy - What Should I Do?

Is Bambu Earth Cruelty-free?

Are The Products Organic?

Do Any Products Contain Coconut?

Are The Products Pregnancy And Nursing/Breastfeeding Safe?

Good For Men and Children Too?

Patch Testing Tips

My skin breaking out more in places than I normally would - Is this called purging?

My Products Won't Absorb - How Can I Troubleshoot This Oily Feeling?

Are your products safe for sensitive skin?

Loose Skin Recommendation

Skin Questions

Refund Policy?

Can I cancel my order and get a refund?

Can I Try Before I Buy?

Refunds

What Is Your Processing Time?

What Are Your Shipping Speeds?

What Shipping Carriers Do You Use?

How Can I Track My Order?

My Tracking Says “Delivered,” But I Didn’t Receive My Package. What Should I Do?

Can You Ship To A PO Box?

My Address Includes A PO Box. Why Did My Order Ship To A Street Address Instead?

USPS Returned My Package To Sender. What Now?

Why Was My Address “Corrected” Or Changed?

My Package Is Lost. What Happens Next?

My Order Arrived Damaged. What Should I Do?

Tips to Avoid Shipping Issues

Shipping

Do You Use A "Brand" Of Essential Oils?

Are Essential Oils Bad To Put On Your Skin?

Essential Oils

What is the Membership Program?

How Do I Sign Up For Membership?

Where Do I Locate My Membership Account?

I Can't Log In, What's Happening?

How Do I Use My Credits?

Do my credits expire?

How often can I use my membership credits?

Does my membership credit cover shipping costs?

Can I use my membership credits for subscription orders?

How do I cancel my membership?

If I cancel my membership, what happens to my active credits?

Can I pause my membership?

Can I use my membership credits on an already placed order?

Membership

Subscription Questions

How do I place a new subscription order?

Where can I locate my subscriptions? How do I log into my account and view my subscriptions?

Why are my subscriptions separated?

How do I combine all of my subscriptions to ship on the same date and in the same package?

Can I place an order and skip individual items in my subscription?

How can I change the payment method on my subscription(s)?

How do I add more products to my subscription(s)?

How do I remove product(s) from my subscription(s)?

Can I add a one-time item to my upcoming subscription renewal?

Can I cancel my subscription?

What is pausing my subscription?

I want to set up a subscription, but I am not ready for the first order of products. Can I delay the first order?

Can I change the frequency when I am having a product(s) renewed?

How do I change the shipping address on my subscription(s)?

Why can’t I subscribe to a full skincare kit?

How can I change the next order date for my subscription(s)?

Can I change my email address on my subscription(s)?

I am trying to log into my account to manage my subscription, but it says I don’t have an account. How do I log in?

Can I use a gift card on a subscription renewal order?

How do I skip an entire shipment?

What do I do if my cart is showing empty or having errors?

How can I resolve an issue with my order having incorrect items or prices in the cart?

Cart/Checkout Issues

I Have A Known Ingredient Allergy - What Should I Do?Updated 21 hours ago