Fill out our Contact form here. Our team will reply as soon as we can.

bambuearth

<p>Thank we for your inquiry. Membership credits are applicable only to product costs and cannot be applied to taxes or shipping fees. However, if you&apos;ve accidentally completed a purchase without using your credits, we can assist you in honoring those credits post-purchase. Here&apos;s what we&apos;ll do:</p> <ul> <li>The credit amount will be refunded to your original payment method.</li> <li>Please allow a specific date range for the refund to be processed.</li> <li>Reimbursement of funds will be allocated back to the original form of payment used for the purchase.</li> <li>The credits will be removed from your membership account, but you can log into your account at any time to manage your membership.</li> </ul> <p>We appreciate your support and are glad to assist in applying your credits appropriately.</p>

Thank we for your inquiry. Membership credits are applicable only to product costs and cannot be applied to taxes or shipping fees. However, if you've accidentally completed a purchase without using your credits, we can assist you in honoring those c

Can I use my membership credits on an already placed order?

How are your products different from other products I've tried?

Are your products vegan?

Do your products contain gluten, soy, or oats?

Do you test on animals?

Are your products safe to use during pregnancy and nursing/breastfeeding?

When do my products expire?

How can I store my unused products?

Can you guarantee results?

Do any of your products contain SPF?

Are your products for men

What if I have an allergy to an ingredient?

What are the ingredients in your products?

How do I use each product?

What does each product do for your skin

What sizes are the products

No spray option for the Rosewater Cleanser and Rosemary Toner?

Product Information

What is patch testing? How do I patch test?

Why is my skin breaking out more in places than I normally would? Is this called purging?

The product leaves my skin too oily, what can I change, or why is this happening?

Are your products safe for sensitive skin?

Loose Skin Recommendation

Skin Questions

What brand of essential oils do you use?

Are essential oils bad to put on your skin?

Essential Oils

Which dry shampoo color is right for me?

What makes your dry shampoos different from other brands?

Dry Shampoo

What is your Refund Policy?

Refunds

Subscription Questions

How do I place a new subscription order?

Where can I locate my subscriptions? How do I log into my account and view my subscriptions?

Why are my subscriptions separated?

How do I combine all of my subscriptions to ship on the same date and in the same package?

Can I place an order and skip individual items in my subscription?

How can I change the payment method on my subscription(s)?

How do I add more products to my subscription(s)?

How do I remove product(s) from my subscription(s)?

Can I add a one-time item to my upcoming subscription renewal?

Can I cancel my subscription?

What is pausing my subscription?

I want to set up a subscription, but I am not ready for the first order of products. Can I delay the first order?

Can I change the frequency when I am having a product(s) renewed?

How do I change the shipping address on my subscription(s)?

Why can’t I subscribe to a full skincare kit?

How can I change the next order date for my subscription(s)?

Can I change my email address on my subscription(s)?

I am trying to log into my account to manage my subscription, but it says I don’t have an account. How do I log in?

Can I use a gift card on a subscription renewal order?

How do I skip an entire shipment?

What is the Membership Program?

How do I sign up for membership?

Where do I locate my membership account?

I am trying to log into my account to manage my membership, but it says I don’t have an account. How do I log in?

How do I use my credits?

Do my credits expire?

How often can I use my membership credits?

Does my membership credit cover shipping costs?

Can I use my membership credits for subscription orders?

How do I cancel my membership?

If I cancel my membership, what happens to my active credits?

Membership

What do I do if my cart is showing empty or having errors?

How do I cancel my subscription?

Can I cancel my order and get a refund?

How can I resolve an issue with my order having incorrect items or prices in the cart?

Can I use my membership credits on an already placed order?Updated 6 months ago