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Bambu Earth

Processing:Orders typically ship within 1&#x2013;3 business days, though we try to get all orders shipped within 24-business-hours.&#xA0; During higher volume periods or sales, processing may take slightly longer, but we always work hard to get your order out as quickly as possible. If you have concerns about a specific order, don&apos;t hesitate to contact our Support Team at <a href="mailto:hello@bambuearth.com">hello@bambuearth.com</a>.

Current Processing Time: Our current processing times are 1-3 days. Though we work as hard as we can to fulfill as fast as possible, it is not an instant occurrence after you place your order. Thank you for your patience and supporting small businesses.

Shipping: We ship all orders using USPS. Shipping speeds are stated within the checkout options. If you are running low and need your products ASAP, we suggest you choose the upgraded shipping options.

Out of stock items: If a product you purchased is out of stock temporarily, we will hold any additional item(s) purchased until all products are in stock and ready to ship. If this happens, we'll notify you by email.

Holiday Shipping: We do not ship on major holidays and we are closed for several days during Thanksgiving and Christmas weeks. Please refer to our current processing times for updated holiday shipping information.

Postal Service: After a package has left our facility, we are no longer responsible for the package. We encourage you to purchase the optional shipping insurance if you are concerned at all about your package going missing. Please contact your local USPS office for more information: 1 (800) 275-8777.

Tracking says it's been delivered: It's common for carriers to scan a package as delivered before they actually deliver it. Give it 2 days or so to show up in your mailbox before contacting USPS. If 2-3 days has passed and you still haven't received your package, here's a tip that we've found works best: print out the tracking information, write a note to your local carrier and stick it in your mailbox. Let your carrier know you haven't received the package. This usually works better than calling customer service. If this doesn't work or you still haven't received your package, please contact your local USPS office for more information: 1 (800) 275-8777.

Where's my package?

Shipping

What Makes Bambu Earth Different?

Product Storage Tips

Are Results Guaranteed?

Do The Products Expire?

What Does Each Product Do?

Can I See An Ingredients List?

What Are The Sizes Of The Products?

I Have A Known Ingredient Allergy - What Should I Do?

Is Bambu Earth Cruelty-free?

Are The Products Organic?

Do Any Products Contain Coconut?

Are The Products Pregnancy And Nursing/Breastfeeding Safe?

Good For Men and Children Too?

Product Information

Patch Testing Tips

My skin breaking out more in places than I normally would - Is this called purging?

My Products Won't Absorb - How Can I Troubleshoot This Oily Feeling?

Are your products safe for sensitive skin?

Loose Skin Recommendation

Skin Questions

Refund Policy?

Can I cancel my order and get a refund?

Can I Try Before I Buy?

Refunds

What Is Your Processing Time?

What Are Your Shipping Speeds?

What Shipping Carriers Do You Use?

How Can I Track My Order?

My Tracking Says “Delivered,” But I Didn’t Receive My Package. What Should I Do?

Can You Ship To A PO Box?

My Address Includes A PO Box. Why Did My Order Ship To A Street Address Instead?

USPS Returned My Package To Sender. What Now?

Why Was My Address “Corrected” Or Changed?

My Package Is Lost. What Happens Next?

My Order Arrived Damaged. What Should I Do?

Tips to Avoid Shipping Issues

Do You Use A "Brand" Of Essential Oils?

Are Essential Oils Bad To Put On Your Skin?

Essential Oils

What is the Membership Program?

How Do I Sign Up For Membership?

Where Do I Locate My Membership Account?

I Can't Log In, What's Happening?

How Do I Use My Credits?

Do my credits expire?

How often can I use my membership credits?

Does my membership credit cover shipping costs?

Can I use my membership credits for subscription orders?

How do I cancel my membership?

If I cancel my membership, what happens to my active credits?

Can I pause my membership?

Can I use my membership credits on an already placed order?

Membership

Subscription Questions

How do I place a new subscription order?

Where can I locate my subscriptions? How do I log into my account and view my subscriptions?

Why are my subscriptions separated?

How do I combine all of my subscriptions to ship on the same date and in the same package?

Can I place an order and skip individual items in my subscription?

How can I change the payment method on my subscription(s)?

How do I add more products to my subscription(s)?

How do I remove product(s) from my subscription(s)?

Can I add a one-time item to my upcoming subscription renewal?

Can I cancel my subscription?

What is pausing my subscription?

I want to set up a subscription, but I am not ready for the first order of products. Can I delay the first order?

Can I change the frequency when I am having a product(s) renewed?

How do I change the shipping address on my subscription(s)?

Why can’t I subscribe to a full skincare kit?

How can I change the next order date for my subscription(s)?

Can I change my email address on my subscription(s)?

I am trying to log into my account to manage my subscription, but it says I don’t have an account. How do I log in?

Can I use a gift card on a subscription renewal order?

How do I skip an entire shipment?

What do I do if my cart is showing empty or having errors?

How can I resolve an issue with my order having incorrect items or prices in the cart?

Cart/Checkout Issues

What Is Your Processing Time?Updated 3 hours ago