How long does it take to process and ship my order?
Orders typically ship within 1–3 business days. During high-volume periods or sales, processing may take slightly longer, but we always work hard to get your order out as quickly as possible.
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Shipping
Shipping at Bambu Earth
What shipping carriers do you use?
We primarily ship via USPS for both domestic and PO Box deliveries. Occasionally, we may use UPS or FedEx depending on the package size and destination. Once orders are processed, there is a very slim chance that we can change the shipping carrier, b
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use that number on the USPS website (or relevant carrier site) to see real-time updates.
My tracking says “Delivered,” but I didn’t receive my package. What should I do?
First, we recommend checking with neighbors, household members, or your local USPS office. Occasionally, packages are marked as delivered prematurely or placed in a secure location. If it's been more than 48 hours since the delivery scan and still no
My address includes a PO Box. Why did my order ship to a street address instead?
If you use Shop Pay or another auto-fill method, the address may revert to a previously saved version. We recommend double-checking your shipping address before placing your order and updating any saved address formats in your Shop Pay account. This
Can you ship to a PO Box?
Yes! We’re happy to ship to PO Boxes. Just make sure your PO Box is clearly listed in the shipping address—ideally on the first line, or in the format: 123 Main St #POB 456.
USPS returned my package to sender. What now?
This can happen if an address is incomplete, unrecognized, or if the package wasn’t picked up in time. Please contact us with your correct shipping address and we’ll work with you to reship your order (reshipment fees apply).
Why was my address “corrected” or changed?
Occasionally, USPS may adjust address formatting to match their internal standards, or our shipping system may attempt to validate an address before label creation. To avoid this, please enter your full mailing address exactly as it’s recognized by U
My package is lost. What happens next?
If your tracking hasn’t updated in over 7 days or your order appears to be lost in transit, please contact the USPS (or applicable carrier) first to submit a lost package claim. The contact number for USPS is 1 (800) 275-8777. If the USPS cannot loca
My order arrived damaged. What should I do?
We're so sorry! Please email us photos of the damaged item(s), the packaging, and your order number within 5 days of delivery. We’ll send a replacement or process a refund right away - it's your choice.
Tips to Avoid Shipping Issues
Still have questions? Feel free to reach out to our customer support team at [[email protected]]—we’re happy to help!