Shipping at Bambu Earth
Processing:. Orders typically ship within 1–3 business days, though we try to get all orders shipped within 24-business-hours. During higher volume periods or sales, processing may take slightly longer, but we always work hard to get your order out a
All of our shipping speeds are listed during checkout. The USPS (or otherwise) guarantees their delivery times - please contact the shipping carrier for further information if your shipping speed is not met for reimbursements.If you need further assi
We primarily ship via USPS for both domestic and PO Box deliveries. Occasionally, we may use UPS or FedEx depending on the package size and destination. Once orders are placed, there is a very slim chance that we can change the shipping carrier, but
Once your order ships, you’ll receive an email with a tracking number. You can use that number on the USPS website (or relevant carrier site) to see real-time updates. If you are unable to find your tracking number in an email, your hyperlinked order
First, we recommend checking with neighbors, household members, or your local USPS office. Occasionally, packages are marked as delivered prematurely or placed in a secure location. If it's been more than 48 hours since the delivery scan and still no
Yes! We’re happy to ship to PO Boxes. Just make sure your PO Box is clearly listed in the shipping address—ideally on the first line, or in the format: 123 Main St #POB 456.
If you use Shop Pay or another auto-fill method, the shipping address may revert to a previously saved address. We recommend double-checking your shipping address before placing your order and updating any saved address formats in your Shop Pay accou
This can happen if an address is incomplete, unrecognized, or if the package wasn’t picked up in time. Please contact us with your correct shipping address and we’ll work with you to reship your order (reshipment fees apply).
Occasionally, USPS may adjust address formatting to match their internal standards, or our shipping system may attempt to validate an address before label creation. To avoid this, please enter your full mailing address exactly as it’s recognized by U
If your tracking hasn’t updated in over 7 days or your order appears to be lost in transit, please contact the USPS (or applicable carrier) first to submit a lost package claim. The contact number for USPS is 1 (800) 275-8777. If the USPS cannot loca
We're so sorry! Please email us photos of the damaged item(s), the packaging, and your order number within 5 days of delivery. We’ll send a replacement or process a refund right away - it's your choice.
A few helpful tips to avoid common shipping issues:. Still have questions?Feel free to reach out to our customer support team at [email protected]—we’re happy to help!