Subscription FAQs
Subscriptions are geared toward specific products. When you subscribe to a product, you create a contract stating that you wish to purchase said products at your desired renewal frequency. The frequencies, charge dates, and products you receive can b
In order to start a new subscription, you must place an order on our website. To place a subscription order, select "Subscribe and save 10%" when adding a product to your cart. Then check out as normal.
You can manage your subscription by logging into your account from the top right-hand corner of the webpage. If your account has not been set up yet,you can create one by clicking "New customer? Sign up" with the same email that you used when you pla
Each product with a differing renewal frequency is treated as a separate subscription. If an order placed through a subscription does not meet our minimums for free shipping, it will be charged our standard shipping fees.
In order to best manage your subscription, we recommend setting the product's frequencies of renewal the same, then setting different charge dates and skipping individual products for what works best for your needs. To combine all of your products on
To place an order and skip individual products, locate the subscription order you wish to change and set a new order date (we recommend "tomorrow" from the date you're submitting this!). From there, you will skip any products in your subscription tha
Each product's subscription is considered a different 'account,' so they all must be changed individually. You will need to log in, add the desired payment method to the Payment Methods section, and then add the new payment method to each of your des
Adding a product to your existing subscription is easy! Here are the steps you'll take:. 1.) Log in to your subscription account by using our passwordless login or log into your Bambu Earth account and select "Manage Subscriptions.". 2.) Locate your
You will need to login, and locate the 3 dot ellipse on the right-hand corner of each product. From there, you will have the option to remove individual products from your subscription. They must be done individually if needing to remove more than on
Yes. To add one-time products to any existing subscription, you will follow the instructions in our FAQ section, “How do I add more products to my subscription(s)?” and select “one-time product” instead of adding it as a subscription.
Yes. Once logged in, you will navigate to the bottom of the subscription page and locate the “Cancel Subscription” button. Then you are all set.
Pausing a subscription guarantees that the renewal for a new order will not be processed within that time frame. You can pause a subscription by selecting “pause subscription” at the bottom of the screen of the active subscription you wish to change
All orders placed on our website, subscription or not, cannot be delayed. Once the order processes, it gets placed in our queue and begins the processing phase.
The frequency of renewal for subscription(s) can be changed at any time. Each subscription in your Bambu Earth account has a dropdown of different frequencies we offer. If the desired frequency is not showing, please reach out to our Customer Service
Each product's subscription is considered a different address, so they all must be changed individually. You will need to log in and change the shipping address in each individual subscription rather than under your "profile" page. Click on one of th
Most of our products run out at different times. We do not offer subscriptions on our kits to ensure that a stockpile of products does not accumulate. If you need assistance combining subscriptions, please see our FAQ section on how to do this or con
Please follow these steps to change the next order date for your subscription(s). I recommend doing this on a computer, but you can do it on a mobile device. It will look different than these screenshots if using mobile, but you'll still use the same
Unfortunately, we do not have the ability to change an email address for a subscription simply. In order to have a subscription account under a different email, the existing subscriptions must be canceled and a new order placed. This will create an o
You can manage your subscription by logging into your account. Your account has not been activated, but that's okay. Just create an account by clicking "New customer? Sign up" with the same email you used when placing your subscription order. From th
Unfortunately, we do not offer this at this time. Our subscription system does not view Bambu Earth gift cards as a valid form of recurring payment. Please contact us at [email protected] and our Customer Service team can honor this manually by
To skip your upcoming order, log into your Bambu Earth account and go to your subscription management page. Locate the subscription order you wish to skip, and select "Skip next order.". You can also skip any order by going to "Your Orders" -> "Upcom